Refund Policy

This is a draft. The final version will be published at etherly.one/legal/refunds.

When you get a refund

• The eSIM was not installed. If you haven't downloaded the eSIM profile to a device, you can get a full refund.
• We couldn't deliver the eSIM. If delivery fails, we refund you automatically.
• The eSIM doesn't work. If we can't fix a technical problem on our side, we refund the plan.

When we can't refund

• The eSIM was installed and its data was used.
• Your device was locked to a carrier or didn't support eSIM and this was shown before you paid.
• The plan has expired.

How to ask

Write to support@etherly.one with your receipt number (Profile → Orders & receipts).

How long it takes

• Card and Apple Pay: usually 5–10 business days after approval, depending on your bank.
• Crypto: refunded manually to the address you paid from, minus network fees.

Top-ups

Top-ups follow the same rules as plans.